Mystery/Silent Shopping Research


MRSL helps their clients check on the service they deliver to customers through their unique Silent Shopping programme. Clients can also use MRSL’s Mystery Shopping Program to evaluate and compare their service with their competitors. Mystery shopping is a very useful tool for service enterprises such as gas stations, fast food restaurants and commercial banks.

For a mystery shopping program to be effective, it ought to be carried out on regular intervals. We recommend quarterly to our clients, but some clients have employed a monthly check.

Mystery shopping studies provide the most comprehensive and candid evaluation of your customer service delivery.

To find out more fill out our contact form or call us at 876-929-6311 or 876-929-6349.